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|Position Title : Customer Service Manager|
|Department : General & Administrative|
|Position Type : Full Time|
|Location : Chestnut Ridge, NY|
|Job Code : 2019-9075|| |
Teledyne LeCroy, Inc. designs, manufactures and markets state of the art test and measurement equipment. Originally founded as LeCroy Corporation in 1964, the company was acquired by Teledyne Technologies (NYSE: TDY) in 2012 and now operates as a wholly owned subsidiary. Teledyne LeCroy currently employs over 500 professionals with sales and service locations across the world.
Our Chestnut Ridge, NY location is looking for an Customer Service Manager who is a self-motivated and detail oriented individual. This individual will be responsible for overseeing the order reviewing and order processing group. This role ensures our legal compliance and provides export administration and control within government rules and regulations, including appropriate licensing for shipments for sales orders worldwide.
Essential Duties and Responsibilities
This person will work with both internal and external customers on the following tasks:
- Directly supervise a national customer service team of support representatives
- Work closely with the compliance team to ensure all policies and procedures are being carried out appropriately
- Review worldwide sales orders for accuracy, terms and conditions and resolve any discrepancies
- Review/enter order quotations and input into an ERP system
- Track shipment status and proactively communicate as appropriate
- Engaging in heavy customer contact via e-mail and phone
- Preparing formal quotations and proposals for commercial, rental and lease customers as requested by Sales Engineers and Customers
- Proof all orders for accuracy and release by the end of business each day. Assists other CSRs in ensuring the accuracy of orders
- Support sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
- Communicate and interface with other departments to expedite shipments and resolve customer issues
- Resolves customer complaints and/or issues in a proactive and timely manner, raising critical issues to the management when necessary
- College degree or equivalent
- 5+ years similar work/business experience (order management, customer service)
- Proficiency with e-mail along with excellent Excel and Word skills
- Experience reading and understanding POs and contracts
- Experience shipping to foreign countries
- Knowledge of INCO (International Trade) terms
- Basic understanding of accounting principles
- Be detail oriented
- Ability to be flexible, and work in a constantly changing and dynamic environment
- Ability to multi-task activities, set priorities, and achieve deadlines is key to successful performance
- Understanding of Letter of Credits, Return Authorizations, and ISO requirements
- Knowledge of shipping terminology including BOL and AWB
Teledyne is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law. To see our Policy on EEO click here. You may also view the EEO is the Law Poster by clicking here and its supplement.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with Teledyne LeCroy, please email firstname.lastname@example.org or call (845) 425-2000 and ask to speak with Human Resources. Determination on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.
Teledyne LeCroy is a participant in E-Verify (English | Spanish) and Pay Transparency. Details on Right To Work may be found in English and Spanish.